Shipping policy

MES Cooling Solutions – Shipping & Collection Policy

Due to the size, weight and nature of many of our products, including insulated cold room panels and cold room doors, standard parcel delivery services may not be suitable.

Collection from Warehouse

Our advertised product prices are based on collection from our warehouse (ex-warehouse) unless otherwise stated.

Customers are welcome to collect their orders directly from our warehouse using a suitable vehicle.

Customers may also appoint their own courier, transport company or collection service to collect goods on their behalf.

Where collection is arranged by the customer, the customer is responsible for ensuring that the vehicle and transport arrangements are suitable for the dimensions, weight and nature of the goods.

Delivery Arranged by MES Cooling Solutions

If required, MES Cooling Solutions can assist in arranging delivery using a suitable van, dedicated vehicle, pallet network or specialist transport company, depending on the type and quantity of goods.

Delivery charges are not included in the advertised product prices unless specifically stated otherwise.

Transport costs are calculated separately based on factors including:

• Delivery postcode and distance
• Product dimensions and weight
• Quantity ordered
• Type of vehicle required
• Loading and delivery requirements
• Current transport and carrier rates

Customers may request a delivery quotation before completing or confirming their order.

Any transport price quoted will reflect the applicable transport costs at the time of quotation and may be subject to availability.

Large & Bulky Products

Insulated panels, cold room doors and other large or bulky products cannot normally be sent using standard postal or small-parcel services.

These products may require a suitable van, dedicated vehicle, palletised freight or specialist transport.

Where necessary, our team will contact the customer to confirm the appropriate delivery arrangements.

Unloading

Unless specifically agreed otherwise, the customer is responsible for providing suitable access and facilities for unloading the goods at the delivery address.

Please inform us in advance if special unloading arrangements are required.

Customer-Arranged Transport

Customers are welcome to arrange their own transport company or courier.

Once an order is ready for collection, we can provide the necessary collection information to the customer or their nominated carrier.

Customers should ensure that their chosen carrier is suitable for transporting the goods safely.

Delivery Times

Any delivery dates or times provided are estimates unless expressly confirmed otherwise in writing.

Delivery times may vary depending on product availability, order size, destination and transport availability.

Damage in Transit

Customers should inspect goods upon delivery wherever reasonably possible.

If there is visible damage, please note this on the carrier's delivery documentation where possible and take photographs of the goods and packaging.

Please report any delivery-related damage to info@mescooling.uk as soon as reasonably possible.

Contact Us

For a delivery quotation, collection arrangements or any questions regarding transportation, please contact:

MES Cooling Solutions
Email: info@mescooling.uk